Retail, ecommerce & wholesale Answering customers Keeping stock right
Morning watch for late, stuck, and returned packages
SI drafts. You approve.
Each morning SI (Super Intelligence, the new name for AI) flags tracking that is late, stuck, excepted, or headed back. You see it before the customer writes.
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Worth knowing: A person decides the next step. SI does not contact the carrier or issue a refund.
Start here / Stays yours
SI drafts
- Each morning SI flags tracking that is late, stuck, excepted, or headed back. You see it before the customer writes.
Stays yours
- A person decides whether to email the customer, call the carrier, or wait.
- SI does not promise a delivery date that is not on the scan.
- Address changes and claims are made by a person.
- A person approves any customer message.
The problem
Customers ask where a package is after it has already sat. Late scans, exceptions, and return-to-sender notes hide in the shipping tool until the inbox fills up.
What SI does
SI reads tracking you already have. It lists packages with no scan after the wait you set. It lists exceptions and return-to-sender scans. It groups them by what went wrong. It can attach a draft note for you to send. It does not contact the carrier or the customer on its own.
Related in this library: Answering where-is-it questions from your records, A daily watch for low stock and stuck orders, Heads-up delay emails when a shipment stalls.
Examples
The same job looks different in different businesses. These are examples, not client results.
- Shopify store shipping two-day
Five packages have no scan in four days. Two show a delivery exception. The morning list waits for the owner.
- Beauty brand
A return-to-sender scan is listed with the order. A draft asks the customer to confirm the door code. The owner sends it.
- Outdoor gear shop
Weekend scans lag, so SI still lists exceptions. It marks ones that already have a customer email so you do not double-reply.
What it takes to set up
GemmiSI sets this up on your own equipment and accounts; your data stays with you. Give read access to orders and tracking. Write the wait that counts as stuck. Share a few notes you have sent before. Permission is to list and draft, not to send. We sit with you, plan the steps, and teach you to run it. Setup is often a few days.
What a human still checks
- A person decides whether to email the customer, call the carrier, or wait.
- SI does not promise a delivery date that is not on the scan.
- Address changes and claims are made by a person.
- A person approves any customer message.
Try it yourself
Paste this into your SI tool. Swap the [bracketed] parts for your own details. It asks SI to stop and show you before it does anything.
From [orders and tracking], list packages with no scan in [days], carrier exceptions, and return-to-sender scans. Group them by problem. Draft a short note for each using only the scan on file. Do not promise a date that is not on the scan. Do not send. Pause and show me before sending, submitting, posting or changing anything.
Related use cases
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Answering customers
Answering where-is-it questions from your records
A customer asks about an order, job, repair, or application. SI looks it up in your system. Then it drafts an accurate reply.
Read the use case -
Keeping stock right
A daily watch for low stock and stuck orders
Each day SI checks for items running low. It also checks orders or jobs that have stalled. It sends a short list with suggested fixes before customers notice.
Read the use case -
Retail, ecommerce & wholesale
Heads-up delay emails when a shipment stalls
When tracking stalls, SI drafts a heads-up delay email from the scan on file. You approve it before it goes out.
Read the use case
Next step
Want this built? Book a free 30-minute consultation
Bring one real example, such as an export, an inbox, or a spreadsheet. We will map the steps and decide what SI drafts and what you approve.