Missed-call text-back and inquiry capture
A missed call gets the owner's pre-approved informational reply, and every number is logged on a callback list.
Office help for HVAC, plumbing, roofing, electrical, landscaping, pool and cleaning businesses. SI drafts, tracks and reminds; the owner approves every quote and message. No pricing promises, no safety or code advice, and customers' information stays private.
Worth knowing: Office support only: SI does not set or promise prices, give safety, repair, code or insurance advice, or make any commitment for the business. The owner or an authorized person reviews and approves every quote, schedule commitment and customer message. Licensing, advertising, deposit and permit rules vary by state, and customer information is used only in checked tools with access controls. Texts are informational only (no promotions or pricing), SI never promises arrival times, and it gives no advice on what the caller should do about the problem. SI is not an emergency service. Texting rules vary; get consent and honor opt-outs.
The problem
The owner is on a roof or under a sink, the call goes to voicemail, and the customer calls the next company.
What SI does
Within the tool the business sets up, SI sends the owner's pre-approved reply to a missed call (sorry we missed you, we will call back as soon as we can; for an emergency such as gas, fire or smoke, call 911), logs the caller's number and what they said, and puts every missed call on a callback list for the office or owner.
Examples
The same job looks different in different businesses. These are illustrations, not client results.
- Solo plumber
A missed call while the owner is on a job is logged with the number. The approved reply says the office will call back and to dial 911 for gas, fire, or smoke.
- Small HVAC company
Afternoon missed calls sit on a callback list for the office. Texts include no prices or promotions.
- Two-crew roofing business
Numbers and what the caller said are listed for the owner. SI does not promise an arrival time.
What it takes to set up
GemmiSI sets this up on your own equipment and accounts; your data stays with you. Before connecting anything that holds customer information, the business checks the tool's terms and data practices, sets access controls and limits SI to the minimum necessary. Start with sample or made-up information. Connect the business phone with permission to log and draft, not to quote or book. Save the informational reply the owner has already approved. Setup is often a few days.
What a human still checks
- The owner or office manager approves before anything goes to a customer, vendor or inspector.
- SI never sends a quote, takes a payment, books a job or submits anything on its own.
- Urgent or unusual items go to a "needs owner review" queue.
- The business decides what customer data SI may see, and testing starts with sample information.
- The owner or office returns the call, answers questions, provides prices and books the work.
- The owner approves the text and sets who may be texted.
Try it yourself
Paste this into your SI tool of choice and swap the [bracketed] parts for your own details. It asks SI to stop and show you before it does anything.
For these missed calls [paste], log the number and what they said and put each on a callback list. Draft only this owner-approved reply: [paste], including that for an emergency such as gas, fire, or smoke they should call 911. Keep the text informational, with no promotions or pricing. Do not promise arrival times or advise what the caller should do about the problem. Do not send anything I have not approved. Texting rules vary; get consent and honor opt-outs. Pause and show me before sending, quoting, booking, ordering or changing anything. Use only the sample or made-up information I provide; do not include real customer names, addresses or payment details.
Next step
Want this built? Book a free 30-minute consult
Bring one real example, such as an export, an inbox, or a spreadsheet. We will map the steps and decide what SI drafts and what you approve.