Review requests and review-reply drafts for owner approval
SI drafts a short review request for completed jobs the owner chooses, and calm reply options to public reviews for the owner to edit.
Office help for HVAC, plumbing, roofing, electrical, landscaping, pool and cleaning businesses. SI drafts, tracks and reminds; the owner approves every quote and message. No pricing promises, no safety or code advice, and customers' information stays private.
Worth knowing: Office support only: SI does not set or promise prices, give safety, repair, code or insurance advice, or make any commitment for the business. The owner or an authorized person reviews and approves every quote, schedule commitment and customer message. Licensing, advertising, deposit and permit rules vary by state, and customer information is used only in checked tools with access controls. SI never writes, buys or filters reviews, never fabricates testimonials, never offers incentives tied to a rating, and never writes anything about the quality, safety or code compliance of work; rules on reviews and advertising apply, so check yours. Texting rules vary; get consent and honor opt-outs.
The problem
Satisfied customers rarely post reviews, and negative reviews are answered late or angrily.
What SI does
SI drafts a short, neutral review request for the owner to send to completed-job customers the owner chooses, and drafts calm reply options to public reviews for the owner to edit.
Examples
The same job looks different in different businesses. These are illustrations, not client results.
- Pool-service company
A review-request draft is prepared only for completed jobs the owner listed. The owner sends it.
- Two-crew roofing business
Calm reply options to a public review wait for the owner to edit. Nothing is said about work quality or code.
- Residential cleaning business
The owner picks who is asked. SI does not write, buy, or filter reviews.
What it takes to set up
GemmiSI sets this up on your own equipment and accounts; your data stays with you. Before connecting anything that holds customer information, the business checks the tool's terms and data practices, sets access controls and limits SI to the minimum necessary. Start with sample or made-up information. Start with review-request wording the owner has approved and a few public reviews as examples, with no extra customer detail. Setup is often a day or two.
What a human still checks
- The owner or office manager approves before anything goes to a customer, vendor or inspector.
- SI never sends a quote, takes a payment, books a job or submits anything on its own.
- Urgent or unusual items go to a "needs owner review" queue.
- The business decides what customer data SI may see, and testing starts with sample information.
- The owner picks who is asked, approves each reply, and does not offer or accept anything in exchange for a good review.
Try it yourself
Paste this into your SI tool of choice and swap the [bracketed] parts for your own details. It asks SI to stop and show you before it does anything.
Draft a short, neutral review request from this approved wording [paste] for these completed jobs the owner chose [paste]. Draft calm reply options to this public review [paste] for the owner to edit. Do not write, buy, or filter reviews, fabricate testimonials, offer incentives tied to a rating, or write anything about the quality, safety, or code compliance of work. Do not send or post anything. Texting rules vary; get consent and honor opt-outs. Pause and show me before sending, quoting, booking, ordering or changing anything. Use only the sample or made-up information I provide; do not include real customer names, addresses or payment details.
Next step
Want this built? Book a free 30-minute consult
Bring one real example, such as an export, an inbox, or a spreadsheet. We will map the steps and decide what SI drafts and what you approve.