Appointment confirmations, reminders and reschedules
SI sends approved confirmation and reminder messages, handles reschedule requests against your real calendar, and keeps the schedule current.
Worth knowing: Medical and dental offices: reminder messages should follow health-privacy rules (for example HIPAA in the US). Keep details minimal and use approved channels.
The problem
No-shows and last-minute changes waste slots. Staff spend time calling to confirm and juggling reschedules over text, email and phone.
What SI does
SI sends confirmations and reminders from approved templates at set times before each appointment, reads replies, and handles simple reschedules by offering open slots that fit your rules (provider, room, length). Anything unusual, such as a request to change the type of appointment or a complaint, goes to staff.
Examples
The same job looks different in different businesses. These are illustrations, not client results.
- Dental practice
Patients get a reminder two days before; a patient who replies that she has a conflict is offered three openings with the same hygienist.
- Auto repair shop
Drop-off confirmations go out the day before, with a note about the shuttle schedule.
- Tutoring center
Families get reminders, and a reschedule request is matched to the same tutor's open slots.
What it takes to set up
Calendar or booking-system access, approved templates, and reschedule rules. Setup is often a few days to a week.
What a human still checks
- Templates are approved once by a person, and anything outside them goes to staff.
- Cancellations within the fee window are handled by staff.
- Messages contain only what the client needs to know.
Try it yourself
Paste this into your SI tool of choice and swap the [bracketed] parts for your own details. It asks SI to stop and show you before it does anything.
Using [calendar/booking system], draft confirmation and reminder messages for appointments [timing, e.g. 48 hours before]. For reschedule replies, offer [3] open slots that match [provider, length, location]. Send anything else to [staff]. Show me the templates and the first day's messages. Pause and show me before sending, submitting, posting or changing anything.
Next step
Want this built? Book a free 30-minute consult
Bring one real example, such as an export, an inbox, or a spreadsheet. We will map the steps and decide what SI drafts and what you approve.