Review requests and public reply drafts
SI drafts a neutral review request for patients the practice chooses, and public replies that thank the reviewer and invite a call, without confirming anyone is a patient.
Admin and operations help for small practices. SI drafts, tracks and organizes; clinicians and staff review and decide. No medical advice or clinical decisions, and patient information stays in tools covered by a BAA.
Worth knowing: Administrative support only: SI does not name a condition, recommend treatment, or make clinical decisions, and does not replace a clinician's judgment. A clinician or trained staff member reviews and approves anything clinical, billing-related or patient-facing. Patient information (PHI) is used only in tools covered by a signed business associate agreement, with access controls and the minimum necessary, never in consumer tools. A reply must not disclose PHI or even confirm someone is a patient. SI never writes fake or filtered reviews, outcome claims, testimonials, or before-and-after content, and identifiable photos or testimonials need the patient's written authorization. Texting and recording rules vary; get consent and honor opt-outs.
The problem
Happy patients rarely post reviews, and replying to negative reviews is a privacy minefield.
What SI does
SI drafts a polite, neutral review-request message for the practice to send to all patients, or to a group staff choose, with no filtering by satisfaction, and drafts reply options to public reviews that thank the reviewer and invite them to call, without confirming that the reviewer is a patient or mentioning any care.
Examples
The same job looks different in different businesses. These are illustrations, not client results.
- Two-dentist practice
A review-request draft goes to the whole recent-visit list, not a hand-picked happy subset. Staff approve it before it is sent.
- Med spa
A public reply draft thanks the reviewer and gives the practice phone number. It does not say the reviewer was a patient and includes no before-and-after language.
- Independent chiropractic clinic
Reply options for a public comment invite a phone call and mention no care. A person posts only the version they approve.
What it takes to set up
GemmiSI sets this up on your own equipment and accounts; your data stays with you. Before connecting anything that holds patient information, the practice confirms the tool is covered by a signed BAA, sets role-based access, and limits SI to the minimum necessary. Start with sample or de-identified material. Start from review-request and reply wording the practice has approved. A person approves every request and every public reply before it is posted.
What a human still checks
- A staff member or clinician approves before anything goes to a patient, a payer, or any outside party.
- SI never sends, submits, bills, or posts on its own.
- Anything unusual goes to a "needs clinician or manager review" queue.
- The practice decides what patient data SI may see, and testing starts with synthetic or de-identified samples.
- Staff decide who receives requests and never offer incentives tied to the content of a review.
Try it yourself
Paste this into your SI tool of choice and swap the [bracketed] parts for your own details. It asks SI to stop and show you before it does anything.
Draft a neutral review request from this approved wording [paste] for all patients, or for this staff-chosen group [paste], with no filtering by satisfaction. Draft public replies that thank the reviewer and invite them to call. Do not confirm that anyone is a patient, mention care, write a fake review, or include testimonials or before-and-after content. Pause and show me before sending, submitting, billing, posting or changing anything. Use only the sample or de-identified information I provide; do not include any patient names or health information.
Next step
Want this built? Book a free 30-minute consult
Bring one real example, such as an export, an inbox, or a spreadsheet. We will map the steps and decide what SI drafts and what you approve.